How We Ship Your Plants
FAQ
Shipping
Guarantee
Plant Care
Where Do You Ship From?
We ship all our plants straight from sunny San Diego! They’re hand-packed with care and ready to brighten your day.
How long does shipping take?
Most orders ship out within 1-3 business days and arrive at your doorstep in 3-7 days. Fast, safe, and healthy.
Can I change my shipping address?
Oops! Need to update your address? No worries—just email us ASAP, and we’ll do our best to get you sorted.
What does your 14 day guarantee cover?
We guarantee happy, healthy plants! If your plant arrives less than perfect, just let us know within 14 days, and we’ll make it right.
What should I do if my plant arrives damaged?
Just snap a quick photo and email it to us! We’ll get a replacement or refund sorted out right away—no stress, we’ve got you covered.
Do you offer refunds/replacements?
Absolutely! We’ll replace damaged plants or issue refunds if needed. We want you (and your plants) to be completely happy.
Are plant care guides included?
Absolutely! Every order comes with a 150+ plant care eBook—packed with tips to keep your plants thriving. It’s automatically added to your cart for free and emailed to you after checkout. No guesswork, just happy plants!
My plant arrived looking sad, what can i do?
Plants can get a little stressed during travel. Give it some water, light, and love—it should perk up soon! Still worried? Reach out to us, and we’ll help.
When should I repot my plant?
We recommend waiting at least 2 weeks after your plant arrives before repotting. This gives it time to acclimate to its new environment. After that, most plants are happy in their pots for 6–12 months—but if you see roots peeking out or it’s looking crowded, it’s time for an upgrade!